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The player from Germany is struggling to complete the KYC. The casino required proof of address, but those provided by the player haven’t been accepted. The issue was successfully resolved, the player received his funds.

A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before. The player confirmed the issue was resolved and his winnings were received.

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The player from Denmark is questioning the number of personal documents which are required for the KYC verification. After specifying what was the issue with the verification, the player eventually received her winnings and the complaint is resolved.

You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

You can imagine what happened with the 130 euros, convert 1500 euros with 130 euros. That doesn't work, you have the option to buy free spins, but you can do that in the 5 days only once. It happened as it had to, the money is gone. I still don't know who of the ladies was right.

The player from Germany deposited 20 Euros into their casino account on Friday, but the amount has not been credited to their gaming account. The player later confirmed that the issue was resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The winnings were received in a short time and the complaint is now resolved.

The player from Latvia deposited money to the casino two days ago, but it has yet to be reflected in their game account or returned to their bank account.

The player перейти from Netherlands had requested a withdrawal and it had been pending for a few days before he submitted the complaint. The complaint was resolved. The player received the payment 10 days later. The payment was delayed due to issues on the payment provider's side.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random.

We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.

He also clarified that his win was made without a bonus. The player later confirmed that all his winnings had now been paid. The issue was successfully resolved with the casino having paid out the player's winnings in full.

The player from Switzerland had experienced an issue where her account was abruptly suspended after she had won 350 Euros, which impeded her from withdrawing her winnings. Despite her multiple attempts to reach out to the support team and having provided her bank details repeatedly, she hadn't received any effective assistance.